Refund and cancellation policy

If you cancel

• Each paid plan shows its refund policy before you pay. By default you get a full refund if you cancel at least 24 hours before the start.
• Hosts may choose a partial refund or no refund, with a cut-off of up to 7 days before the start. The policy shown when you cancel is the one that applies, and the app tells you the exact amount before you confirm.

If the host cancels

You always get a full refund.

Other cases

• If a payment goes through after your seat hold expired and no seat is free, or you are charged twice, the extra payment is refunded in full automatically.
• Free entries from passes or credits are returned as a pass or credit, not money.

How long it takes

• Refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days depending on your bank.
• Questions about a payment: see the contact page.